• System administration
• Windows 2000 Administration
• Microsoft Exchange Administration
• Network Administration and Support
• Firewall Administration and Support
• Oracle Applications Administration and DBA Services
• Database Administration

Additional Services We can offer with the external help (We may have to recruit, I should be able to talk to the customers about these services) 

• Oracle Applications Functional Support
• Oracle Applications Technical Support

System Administration: (Solaris, HPUX, Linux and AIX, Veritas Volume Manager, File System, Netbackup Data Center)

 Scope  Includes

New installations

Account/group maintenance

Server monitoring

File system creation and administration

Operating System patching

Operating System upgrades

Hardening the Server

Printer configuration

Backup and Recovery

Application Software installation

DNS Setup and Administration

Windows 2000 Administration:

             Active Directory

           DHCP Setup

           DNS Setup and administration

           Migration from NT to Win2k

           All the above services from Unix

 Exchange Administration:

             New implementations

          Upgrades from 5.5 to 2000

          Support and Administration

 Network Administration and Support

            LAN/WAN Design

            CISCO Routers Configuration and Administration

            CISCO Switches Configuration and Administration

  VOIP setup and Administration 

 Firewalls and VPN

            Firewall Setup, Configuration and Administration

            Site-to-Site VPN configuration and Administration

            Radius Server setup and Administration

 Oracle Applications Administration and DBA Services

            Proactive Monitoring

            User Account Management

            Oracle Database and Application Installation and Administration

            Database and Application patching

            Database and Applications performance Tuning

            Database and Application Refreshes (Cloning)

            Backup / Recovery 

            Administration and Tuning of Concurrent Managers

            Setup and Support Oracle Dataguard

            Setup and Support Oracle Real Application Clusters

            High availability solutions in Oracle Applications.

            Printer setup and Administration          

Functional Support

            Assisting End users/ Power Users on day to day activities

            Working with Powers users for Month end, Year-end issues

            User Training/ Knowledge Transfer

            Working with Oracle for Open TAR

            New Modules implementation           

Technical Support

            Supporting Customizations

            Developing Customizations (Reports, forms etc)

            Application Performance Tuning